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About Our Business
What is Giftstomumbai.com and how can I contact it?
Giftstomumbai.com is an Online Gifting Shop for NRIs to send gifts to there loved ones staying in Mumbai City, Thane City, Navi
Mumbai, Pune City. We specialize in the fine art of delivering your gifts to your special someone with all your emotions and feelings
encompassed. Giftstomumbai.com makes your dreams of hassle free gifting to India at affordable prices a reality. You can mail us
at ask@giftstomumbai.com to contact us regarding any query and we shall mail you back you within 12 hr. With our reply.
What Gifts can I send ?
Our range of products includes range of Cakes from Monginis / Birdy's / Biona, Bouquets, Chocolates from Fantasie Fine
Chocolates, Mithai, Naturals Ice cream, Greeting Cards, Perfumes etc.
Can I phone or fax in my order ?
Currently we do not have the facility whereby we accept orders received on the phone or by fax but we plan to implement the same
soon.
How do I make payment?
You can make the payment by mode of Credit Card and Pay Pal. In special cases we can accept orders by Cheque or Demand draft.
This is solely at the discretion of Giftstomumbai.com and the same is subject to our accepting the same. Please note that CC NOW
will charge you for all gift purchases. Accepting or declining any order is at sole discretion of Giftstomumbai.com and no disputes will
be entertained on this at anycost. Giftstomumbai.com reserves the right to charge the order if by any chance the recipient
rejects the order for any reason. Giftstomumbai.com reserves the right to deny its services to any sender, without any explanation.
Giftstomumbai.com is not liable for more than the retail cost of item in any condition. Any disputes regarding this GIFTS service will
be tried only in the courts of Mumbai locally. Giftstomumbai.com is making it very clear that the products/services provided in this
site are with warranty wherever mentioned. Giftstomumbai.com will try its best to ensure that the products offered will be error free
and/or without defects. If defects are still found after passing through our stringent quality control checks we shall replace the item
at no extra cost.
How is the item delivered ?
All gift are Hand delivered by our representatives in Mumbai and Pune. We Gift Wrap your Special Gift with Love and Care. Mumbai
orders can be delivered on the same day provided we receive the order on or before 011.00a.m IST on that day. For Pune city (
proper City ) orders 1 working days time required to process the order.
Are the items delivered as per the display on the web page?
The images on our site contain accessories & add-ons, which are not part of the product. The items themselves are accurately
represented on our pages except wherever indicated.
What if you don't deliver or deliver late?
We shall try our very best to deliver to deliver your gift on the day and at the time mentioned by you but this may not be always
possible. There may sometimes be unforeseen events beyond our control like heavy rains, disruption of vehicular traffic, bandhs
etc. Which will prevent us from making the timely delivery. We solicit your kind cooperation in this regard. Also we shall deliver the
gift items at a time taking care not to disturb the recipient. A full refund shall be issued to you no questions asked on the event
that we are not able to deliver your gift due to an error on our part. The refund process takes three weeks.
Return Policy : -
Replacement : - items not received in good condition In case of perishable items, the request for replacement should be submitted
within 24 hours of receipt of the items. In case of non perishable items, the request for return / exchange should be submitted
within 48 hours of receipt of the items, only if there is any defect in the items. Non perishable items will not be exchanged or
returned in any other circumstances. There are no extra shipping charges for the delivery of replacement items.
Refund against non-delivery (delivery through courier) : - For delivery of goods through courier, our logistics partners will attempt
delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available /
premises locked, etc., the customer shall still be charged for the order. In case the delivery is not executed at all, the customers
can request for refund against the non-delivered goods.
Refund against non-delivery (cakes and flowers) : - For delivery of cakes and flowers the delivery of items will be attempted only
once. Being perishable in nature, neither Giftstomumbai.com nor our enabling partner will be able to provide any refund against
such items. However if for some reason the deliveries are missed or have not been attempted, the customers can request for a
refund against the non-executed deliveries.
Refund against canceled orders : - For all the approved cancellations the order amount will be refunded in full.
Partial-Refunds : - In case of multiple goods being ordered, if the delivery is not done for certain items, customers will be refunded
against the non-delivered goods or services.
Can you guarantee the date of delivery?
We do guarantee the date of delivery once we accept your order but we cannot guarantee the time of delivery. We are extremely
aware of the significance of delivering your gifts to your recipient on the day of the occasion.
How do I know that the item has been delivered on-time?
We shall send you the delivery confirmation of the gift item along with the recipient's feedback if any.
Are there any additional delivery charge?
There are absolutely no extra delivery charges applicable. All prices on our site are inclusive of the delivery charges as well as the
gift-wrapping charges.
How much time do you take to deliver after the payment has been made ?
Orders are delivered on the same day provided the order is received early on that day.
Can I send some message along with the gift ?
We shall be happy to send you message to your recipient along with your gift. Please note that we shall perform a cursory
spell-check & Grammar correction on your message. We shall also mail you your recipient's feedback and return message if any.
Can the recipient send me a return message ?
As explained above we are in the business of delivering your love and emotions to your recipients and bringing your recipients
smiles across the miles to you. We shall be very privileged to mail you your recipient's message and Feedback.
What if the recipient's address is wrong or the recipient no longer stays there ?
We shall try our best to get your recipients updated address from the neighbors. If we fail to do so we shall intimate the same to
you for further action. We can deliver this gift to any other recipient in Mumbai if you so desire or only in extreme cases cancel your
order and give you a full refund. We do request you to kindly take care that the address entered by you is accurate.
What if the recipient is not present at home?
We shall attempt the delivery on the same day again after some time by making inquiry with the neighbors about the expected
time of return of your recipient. If you give us your approval to hand over the gifts to your recipients neighbor in the absence of
your recipient then we shall do so. In this case we shall confirm with your recipient on phone about the delivery and intimate you the
same the very next day. Alternately we will leave a note or message for recipient, which will have our phone number and address of
our company whereby they can call us and suggest to us a convenient time when we can deliver your gift.
How safe is my transaction ?
We @ Giftstomumbai.com use the state-of-the-art in encryption technology and Secure Socket Layer (SSL) technology, which keeps
your transaction totally secure and safe. All the information you provide is secured and your privacy ensured when you order online
with us. Your order is entered using a secure server, plus your credit card information is transferred via secured HTTP as our Credit
Card Processors, CC NOW have Secured Servers. We havechosen CCNow.com as our Credit Card Verification and Authorization
agency. All orders received by us will be charged by CC NOW, on consumer's credit card. We accept all major credit cards including
Visa, Master card, American Express, and Discover. The credit card transactions are handled by our reseller CC NOW please visit
them for any credit card inquires at WWW.CCNOW.COM. Do not call CCNow for any inquiries at any circumstances as they are our
only credit card payment transaction gateways and are in no way concerned with the processing of orders and gifts delivery for any
inquiries please forward all your correspondence to ask@giftstomumbai.com.
Would I receive mails frequently from you ?
We send mails if there are reasons to celebrate or you have asked us to remind you about your loved ones birthday or one of the
important occasions. We also mail you if we want to reach out to our members regarding any important event, news etc., so that
you are posted on what's happening around. We respect your privacy and in case you don't want to receive email's send us an
e-mail at ask@Giftstomumbai.com, we will stop sending out mails to you.
What if you don't deliver the order properly ?
We are committed to deliver your love and emotions, as we understand how importance it is to convey the special wishes in a
special way. We will deliver the gift at the place and date you have specified. We want to achieve 100% efficiency in delivering the
gifts with your love and emotions. We would like to make a note though, in case of circumstances beyond our control like natural
calamities - cyclone, flood or government acts or address misdirection's may obstruct our goal of delivering the special gift to the
special person at the given time. In such cases we shall intimate the same to you by mail and arrange to deliver at the earliest
possible. We solicit your understanding and cooperation in this regard.
I changed my mind, I want to change the order. Can I ?
Customer satisfaction is our goal. We live for it. If we have not yet delivered your original choice of gift item we shall definitely wait
till you place a fresh order for another item. On receipt of this order we shall cancel your original order with us and execute your new
order. You shall be charged only for the valid order. We would like to request you to intimate us at the earliest if you wish to change
your order to help us deliver your gifts on time. In this we would appreciate it if you can intimate us about the change in your order
at least a day in advance so that we can make the necessary arrangements.
Do you sell, share or distribute my information to others ?
We support our customers right to privacy. We would not like to share, distribute, sell or otherwise divulge in any way our valued
customers' data without your consent to others. We do use your database to ascertain vital statistics from time to time. We will also
use our database to send email's to you to remind you of our privilege offers and forthcoming days for celebration.
If I have doubts other than the topics covered in FAQ what should I do ?
We believe we have covered all the aspects here but just in case you have doubts or require clarifications on anything, feel free to
contact us at ask@Giftstomumbai.com. We shall be pleased to answer your queries and clarify your doubts.
Ordering procedure and security in detail.
Browse our site....
We invite you to browse through our products section, and select the gift of your choice.
What you should do after selecting the item.....
You now have to click on the "gift now" link provided next to the price of the product.
Selecting the Color, Size etc. Of your item.....
You shall be taken to our "shopping cart" page, which is managed by CCNow, our authorized payment gateway. Here you can view
the name of the item and its price along with quantity (by default quantity is 1, just put in the quantity you want if you want multiple
quantity). Click on the "Add more items" button to continue shopping at Giftstomumbai.com or select "All other countries" option in
the "Ship to Menu" and click the "Pay and Finish" button.
After selecting the specifications.....
You shall be taken to the "Confirm total" page. At this stage keep your credit card handy to fill in the necessary details and click the
"Secure Checkout" button option to start your payment process.
Putting the Recipient's Details.....
You shall be taken to our "Shipping/Payment" page where you need to fill in the details regarding your recipients name and
address etc. In the "other notes and Instructions" you can specify any specific instructions which we should follow in the process of
delivering your gift to your recipient. You can also include a message to be sent to your recipient in this field. In some special cases
where you do not have the postal address, we will do the delivery on the basis of the telephone numbers provided by you. We would
really appreciate if you can let us know of any landmarks of the recipients address for faster delivery.
Payment Detail's.....
In the CCNow Payment field enter in the details of your Card Number, Card Holder Name and Address etc. Please take care to fill in
the information accurately to help facilitate the ordering process. Click on the "Submit this" order Button.
You get an order reference no....
On the order confirmation page you order shall be assigned a reference number by CCNow. Please store this number for your future
reference. To complete your ordering, click on the link at the bottom of the page.
Important note...
Please note that in your credit card statements you will be charge by CC NOW and not by Giftstomumbai.com
What is Giftstomumbai.com and how can I contact it?
Giftstomumbai.com is an Online Gifting Shop for NRIs to send gifts to there loved ones staying in Mumbai City, Thane City, Navi
Mumbai, Pune City. We specialize in the fine art of delivering your gifts to your special someone with all your emotions and feelings
encompassed. Giftstomumbai.com makes your dreams of hassle free gifting to India at affordable prices a reality. You can mail us
at ask@giftstomumbai.com to contact us regarding any query and we shall mail you back you within 12 hr. With our reply.
What Gifts can I send ?
Our range of products includes range of Cakes from Monginis / Birdy's / Biona, Bouquets, Chocolates from Fantasie Fine
Chocolates, Mithai, Naturals Ice cream, Greeting Cards, Perfumes etc.
Can I phone or fax in my order ?
Currently we do not have the facility whereby we accept orders received on the phone or by fax but we plan to implement the same
soon.
How do I make payment?
You can make the payment by mode of Credit Card and Pay Pal. In special cases we can accept orders by Cheque or Demand draft.
This is solely at the discretion of Giftstomumbai.com and the same is subject to our accepting the same. Please note that CC NOW
will charge you for all gift purchases. Accepting or declining any order is at sole discretion of Giftstomumbai.com and no disputes will
be entertained on this at anycost. Giftstomumbai.com reserves the right to charge the order if by any chance the recipient
rejects the order for any reason. Giftstomumbai.com reserves the right to deny its services to any sender, without any explanation.
Giftstomumbai.com is not liable for more than the retail cost of item in any condition. Any disputes regarding this GIFTS service will
be tried only in the courts of Mumbai locally. Giftstomumbai.com is making it very clear that the products/services provided in this
site are with warranty wherever mentioned. Giftstomumbai.com will try its best to ensure that the products offered will be error free
and/or without defects. If defects are still found after passing through our stringent quality control checks we shall replace the item
at no extra cost.
How is the item delivered ?
All gift are Hand delivered by our representatives in Mumbai and Pune. We Gift Wrap your Special Gift with Love and Care. Mumbai
orders can be delivered on the same day provided we receive the order on or before 011.00a.m IST on that day. For Pune city (
proper City ) orders 1 working days time required to process the order.
Are the items delivered as per the display on the web page?
The images on our site contain accessories & add-ons, which are not part of the product. The items themselves are accurately
represented on our pages except wherever indicated.
What if you don't deliver or deliver late?
We shall try our very best to deliver to deliver your gift on the day and at the time mentioned by you but this may not be always
possible. There may sometimes be unforeseen events beyond our control like heavy rains, disruption of vehicular traffic, bandhs
etc. Which will prevent us from making the timely delivery. We solicit your kind cooperation in this regard. Also we shall deliver the
gift items at a time taking care not to disturb the recipient. A full refund shall be issued to you no questions asked on the event
that we are not able to deliver your gift due to an error on our part. The refund process takes three weeks.
Return Policy : -
Replacement : - items not received in good condition In case of perishable items, the request for replacement should be submitted
within 24 hours of receipt of the items. In case of non perishable items, the request for return / exchange should be submitted
within 48 hours of receipt of the items, only if there is any defect in the items. Non perishable items will not be exchanged or
returned in any other circumstances. There are no extra shipping charges for the delivery of replacement items.
Refund against non-delivery (delivery through courier) : - For delivery of goods through courier, our logistics partners will attempt
delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available /
premises locked, etc., the customer shall still be charged for the order. In case the delivery is not executed at all, the customers
can request for refund against the non-delivered goods.
Refund against non-delivery (cakes and flowers) : - For delivery of cakes and flowers the delivery of items will be attempted only
once. Being perishable in nature, neither Giftstomumbai.com nor our enabling partner will be able to provide any refund against
such items. However if for some reason the deliveries are missed or have not been attempted, the customers can request for a
refund against the non-executed deliveries.
Refund against canceled orders : - For all the approved cancellations the order amount will be refunded in full.
Partial-Refunds : - In case of multiple goods being ordered, if the delivery is not done for certain items, customers will be refunded
against the non-delivered goods or services.
Can you guarantee the date of delivery?
We do guarantee the date of delivery once we accept your order but we cannot guarantee the time of delivery. We are extremely
aware of the significance of delivering your gifts to your recipient on the day of the occasion.
How do I know that the item has been delivered on-time?
We shall send you the delivery confirmation of the gift item along with the recipient's feedback if any.
Are there any additional delivery charge?
There are absolutely no extra delivery charges applicable. All prices on our site are inclusive of the delivery charges as well as the
gift-wrapping charges.
How much time do you take to deliver after the payment has been made ?
Orders are delivered on the same day provided the order is received early on that day.
Can I send some message along with the gift ?
We shall be happy to send you message to your recipient along with your gift. Please note that we shall perform a cursory
spell-check & Grammar correction on your message. We shall also mail you your recipient's feedback and return message if any.
Can the recipient send me a return message ?
As explained above we are in the business of delivering your love and emotions to your recipients and bringing your recipients
smiles across the miles to you. We shall be very privileged to mail you your recipient's message and Feedback.
What if the recipient's address is wrong or the recipient no longer stays there ?
We shall try our best to get your recipients updated address from the neighbors. If we fail to do so we shall intimate the same to
you for further action. We can deliver this gift to any other recipient in Mumbai if you so desire or only in extreme cases cancel your
order and give you a full refund. We do request you to kindly take care that the address entered by you is accurate.
What if the recipient is not present at home?
We shall attempt the delivery on the same day again after some time by making inquiry with the neighbors about the expected
time of return of your recipient. If you give us your approval to hand over the gifts to your recipients neighbor in the absence of
your recipient then we shall do so. In this case we shall confirm with your recipient on phone about the delivery and intimate you the
same the very next day. Alternately we will leave a note or message for recipient, which will have our phone number and address of
our company whereby they can call us and suggest to us a convenient time when we can deliver your gift.
How safe is my transaction ?
We @ Giftstomumbai.com use the state-of-the-art in encryption technology and Secure Socket Layer (SSL) technology, which keeps
your transaction totally secure and safe. All the information you provide is secured and your privacy ensured when you order online
with us. Your order is entered using a secure server, plus your credit card information is transferred via secured HTTP as our Credit
Card Processors, CC NOW have Secured Servers. We havechosen CCNow.com as our Credit Card Verification and Authorization
agency. All orders received by us will be charged by CC NOW, on consumer's credit card. We accept all major credit cards including
Visa, Master card, American Express, and Discover. The credit card transactions are handled by our reseller CC NOW please visit
them for any credit card inquires at WWW.CCNOW.COM. Do not call CCNow for any inquiries at any circumstances as they are our
only credit card payment transaction gateways and are in no way concerned with the processing of orders and gifts delivery for any
inquiries please forward all your correspondence to ask@giftstomumbai.com.
Would I receive mails frequently from you ?
We send mails if there are reasons to celebrate or you have asked us to remind you about your loved ones birthday or one of the
important occasions. We also mail you if we want to reach out to our members regarding any important event, news etc., so that
you are posted on what's happening around. We respect your privacy and in case you don't want to receive email's send us an
e-mail at ask@Giftstomumbai.com, we will stop sending out mails to you.
What if you don't deliver the order properly ?
We are committed to deliver your love and emotions, as we understand how importance it is to convey the special wishes in a
special way. We will deliver the gift at the place and date you have specified. We want to achieve 100% efficiency in delivering the
gifts with your love and emotions. We would like to make a note though, in case of circumstances beyond our control like natural
calamities - cyclone, flood or government acts or address misdirection's may obstruct our goal of delivering the special gift to the
special person at the given time. In such cases we shall intimate the same to you by mail and arrange to deliver at the earliest
possible. We solicit your understanding and cooperation in this regard.
I changed my mind, I want to change the order. Can I ?
Customer satisfaction is our goal. We live for it. If we have not yet delivered your original choice of gift item we shall definitely wait
till you place a fresh order for another item. On receipt of this order we shall cancel your original order with us and execute your new
order. You shall be charged only for the valid order. We would like to request you to intimate us at the earliest if you wish to change
your order to help us deliver your gifts on time. In this we would appreciate it if you can intimate us about the change in your order
at least a day in advance so that we can make the necessary arrangements.
Do you sell, share or distribute my information to others ?
We support our customers right to privacy. We would not like to share, distribute, sell or otherwise divulge in any way our valued
customers' data without your consent to others. We do use your database to ascertain vital statistics from time to time. We will also
use our database to send email's to you to remind you of our privilege offers and forthcoming days for celebration.
If I have doubts other than the topics covered in FAQ what should I do ?
We believe we have covered all the aspects here but just in case you have doubts or require clarifications on anything, feel free to
contact us at ask@Giftstomumbai.com. We shall be pleased to answer your queries and clarify your doubts.
Ordering procedure and security in detail.
Browse our site....
We invite you to browse through our products section, and select the gift of your choice.
What you should do after selecting the item.....
You now have to click on the "gift now" link provided next to the price of the product.
Selecting the Color, Size etc. Of your item.....
You shall be taken to our "shopping cart" page, which is managed by CCNow, our authorized payment gateway. Here you can view
the name of the item and its price along with quantity (by default quantity is 1, just put in the quantity you want if you want multiple
quantity). Click on the "Add more items" button to continue shopping at Giftstomumbai.com or select "All other countries" option in
the "Ship to Menu" and click the "Pay and Finish" button.
After selecting the specifications.....
You shall be taken to the "Confirm total" page. At this stage keep your credit card handy to fill in the necessary details and click the
"Secure Checkout" button option to start your payment process.
Putting the Recipient's Details.....
You shall be taken to our "Shipping/Payment" page where you need to fill in the details regarding your recipients name and
address etc. In the "other notes and Instructions" you can specify any specific instructions which we should follow in the process of
delivering your gift to your recipient. You can also include a message to be sent to your recipient in this field. In some special cases
where you do not have the postal address, we will do the delivery on the basis of the telephone numbers provided by you. We would
really appreciate if you can let us know of any landmarks of the recipients address for faster delivery.
Payment Detail's.....
In the CCNow Payment field enter in the details of your Card Number, Card Holder Name and Address etc. Please take care to fill in
the information accurately to help facilitate the ordering process. Click on the "Submit this" order Button.
You get an order reference no....
On the order confirmation page you order shall be assigned a reference number by CCNow. Please store this number for your future
reference. To complete your ordering, click on the link at the bottom of the page.
Important note...
Please note that in your credit card statements you will be charge by CC NOW and not by Giftstomumbai.com